Overview
Important Note: Returns are calculated based on the date of sale of that item. If a return happened in the last 7 days, but the purchase date was 1 month ago, the return will not show up in the last 7 days view.
Returns' Costs: Fulfillment cost + label cost if the return is payable by seller.
Returned Items: Number of returned items in time period selected.
Revenue After Returns: Total Revenue - Revenue from returned items for time period selected.
Profit After Returns: Total Profit - Profit from returned items for time period selected
Return Rate: Number of Returned Items / Number of Sales (as a %).
Reimbursement Data Columns
Reimbursed Cash - the total amount of money you will receive back for reimbursed items on specific listings in your date range search.
Reimbursed Inventory - number of items sent back to Amazon and available in inventory after reimbursements.
To show Total Reimbursed Cash, which is the total amount of reimbursements on all products, select the 'Include Returns' checkbox in the top right-hand corner of the Analytics Panel in the Listings page:
Filters
Users may use two filters when looking at returns data: Returned Items and Return Rate.
