Add, Edit, and Manage Users

Account owners have administrative access and can manage all users for their stores.

To manage a store's users, the account owner will need to click on their profile name at the top-right corner and select Manage Users.

The Manage Users window will list all the users across all stores for an account.

To add users, click on the Add User button.

In the New User window, administrators may create a user's profile by adding the necessary fields:

Administrators may optionally choose to select a default Store and Primary store for the user.

Stores - accounts that have multiple stores will have the option of selecting which stores the user will have access to.
Primary Store - is the default store a user will see when they log in

Once created, the user will receive an email with their credentials and a link to Seller Snap.

When logging in for the first time, users will be prompted to change their passwords.

Under the Actions column, account owners may edit a user's profile through the Edit button.

In the Edit User window, administrators can:

Change the password for a user
Add or remove stores a user has access to
Choose a Primary Store for the user - which is the store they will see by default when they log in

To delete a user, the administrator will need to click on the Delete button denoted by the red trashcan.

Please note that this process is not reversible so the administrator will need to confirm this action:

Once done, the user's profile will be deleted and all access related will be revoked.

Users can always reach out to support if they need assistance.